Having your flight delayed or canceled is without a doubt one of the most annoying aspects of travel. Fortunately, some credit cards can protect you by offering reimbursement for hotel charges and other expenses incurred as a result of delays/cancellations, but there is a bit of legwork you have to do in order to make sure your compensation claim is honored. One of which being a “Flight Delay Letter” from the airline. This letter is “proof” that your flight was actually delayed/ canceled and you aren’t just requesting reimbursement for an extra night on the town (I don’t blame you).

How to Get a Flight Delay Letter

The process for getting a flight delay letter can be daunting, especially in the heat of the moment. I reached out to each of the major US airlines and asked them how you can get a letter from their airline.

American Airlines

Follow this link: Contact American

Select Topic: Trip Insurance Verification

Delta Air Lines

Submit a request for Flight Delay Letter at Delta.com

Alaska Airlines

Send a message through Twitter, Facebook, or call Customer Care at 800-654-5669

United Airlines

Send a request to the following e-mail address: [email protected]

Include the following information:

  • Names on the reservation
  • Confirmation number
  • Flight number
  • Dates of travel
  • Phone number/e-mail address
  • Mailing address for the letter to be sent

JetBlue Airways

Send a request to the following e-mail address: [email protected]

Southwest Airlines

Submit a request through the online contact form.

Allegiant Air

In the case of a cancellation/delay, Allegiant will send you an e-mail. I was told that you should be able to submit this e-mail communication to the credit card issuer.

Spirit Airlines

Awaiting comment from Spirit.

Sun Country Airlines

Submit a request through the online contact form.

Frontier Airlines

Submit a request through the online contact form.

 

Hope this helps. Any other questions? Let me know!

12
Leave a Reply

avatar
7 Comment threads
5 Thread replies
63 Followers
 
Most reacted comment
Hottest comment thread
9 Comment authors
LeanneJoseph PetrovicDomChristianken Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
Thomas
Guest
Thomas

What about frontier?

Joe-SC1
Guest
Joe-SC1

Instead of after-the-fact, you might try asking for a “military excuse” letter directly from the airline service desk at the airport. The one time I needed such a letter was on AA, and although they were initially unsure if they did those anymore, the agent found one in the back, printed out the information by hand and signed it. I submitted it with other documentation for a Citi Prestige claim. Whether the AA form helped or not, I’ll never know, but they paid the claim without incident.

This write-up shows the AA form that I received: https://frequentmiler.boardingarea.com/2017/09/29/500-trip-delay-claim-citi-prestige/

Cheers.

Mark R
Guest
Mark R

sometimes it is so hard to get them to provide this letter! like they don’t want to admit any sort of fault. makes it hard to file a covered claim with the credit card later.

colleen
Guest
colleen

This was a helpful post about something I’ve never seen as a subject before. Thanks!

ken
Guest
ken

Bookmarked article for future use. Thanks. Very useful.

Christian
Guest
Christian

Great original post. Out of curiosity, why no Alaska?

Joseph Petrovic
Guest
Joseph Petrovic

Just received a check (from Frontier) last week from a cancelled Frontier Flight six weeks ago. Didn’t book on a card that had trip delay/cancellation insurance, but even if I had, the terms seem to suggest I would not have been able to get a refund as the cancellation was under the control of the airline.

Leanne
Guest
Leanne

Did you ever find out how to get a delay statement from spirit?