It looks like American has added additional partners to AA.com for online award booking. Prior to this news, in order to book awards on Cathay Pacific, SriLankan, Qatar Airways, and Malaysia Airlines, you would have had to call into American reservations, wait until the reincarnation of the dinosaur, and then feed the agent the flight details.
Now, thankfully, it appears these airlines are on AA.com for bookings, partially.
Why do you say partially…
Well, unfortunately, it’s looking like non-stop flights from the US to international destinations on these airlines are excluded from the search. Meaning, if I am looking for Philadelphia to Doha, I will only be shown options that route me through another European city. No non-stop options appear on the website, even if one is available 🙁
Although the limitations are disappointing, this is surely a step in the right direction for American. Maybe these issues have to do with the IT onboarding and will work themselves out later on. Who knows, but until then it’s looking like if you want to book a non-stop you’ll still have to call American reservations.